Everything you need to know about Zing's in-app messaging support
The fastest way to get help is through in-app messaging. You can access this 24/7 in the top left hand corner of the home screen and throughout the Zing app.
Our messaging is secure but please don’t give us your full personal, account or security details unless we ask for them in messaging.
How it works
The Zing bot is your assistant on all things Zing. To activate the Zing bot, type hello and choose from one of the main categories or ask it your question.
Top tip: The Zing bot works best when you use short, simple questions or sentences, and stick to one subject at a time.
If the Zing bot’s suggestions don’t solve your query, you’ll be given the option to chat to a member of the ZingCare team. After your conversation has been resolved, the next time you launch in-app messaging the Zing Bot will be ready waiting for you.
Receiving push notifications
Don’t worry about keeping the app open. We’ll send you a push notification when we’ve sent you an in-app message. Depending on your device settings, the first part of our message may be visible in the push notification. You can change this in your device settings at any time.
You can find more articles about push notifications in our help centre.
You’re in control of push notifications
Don’t want push notifications? Not a problem, these can be turned on and off in your device settings. If you’ve turned them off, be sure to check back now and again if we’re helping you with a query. Here’s how you can change your notification preferences:
- iOS: Go to Settings > Notifications and select the Zing app from your list of apps.
- Android: Go to Settings > Notifications > App Settings and select the Zing app from your list of apps.
Important: Settings can vary by phone, refer to your device manufacturer for more information.
Quality matters to us
Our in-app message conversations are recorded and may be reviewed for training and quality control purposes. This makes sure we are giving you the best service possible. You can find more information about how we use your data in our Privacy notice.
Are you reading this article on the same device as your Zing app? Tap the link below to launch messaging.