We know it can be frustrating to see your payment has been held. At Zing we want to make sure you can send and receive money freely, but from time to time we may hold payments to keep you and your account secure.
Sometimes we have to run security checks before payments are processed to make sure the payment is safe.
Transfers can also experience delays due to additional checks from other banks and financial institutions involved in the payment.
If we have held a payment due to a security check we will send you an email. We may request more information to help approve this payment so keep an eye on your inbox. We’ll use the email associated with your Zing account. The faster you are able to provide any additional information the faster we can process your payment.