Here at Zing we understand that from time to time there may be moments in your life which could affect the way you interact with us. When this happens it could have a permanent or temporary effect on you emotionally, mentally or physically.
If you’d like to let us know about any additional support you need, you can do so by contacting us through in-app messaging by typing ‘additional need’. Alternatively you can use our contact form. We’ll mark this on your account so that we can refer back to it when needed. Anything you disclose will be treated as strictly confidential. You can ask us to remove this information at any time.
Next time you have a question or query and need to contact the ZingCare team we’ll do our best to support you in a way which best suits your needs while using our products and services. This may include an outbound call if necessary.
If you’re reading this article on the same device as your Zing app, tap the link below to launch messaging.
Other ways in which we help
We aim to do our best to make sure that our app is easy to navigate and the content within our help centre is simple, understandable and easy to read. We also aim to protect you against fraudsters by having effective customer warnings and heightened security procedures such as biometrics.
We’re always working to introduce new features to make having an account with Zing as accessible and as easy as possible. You can raise feedback on additional features you’d like to see through In-app messaging by typing ‘feedback’. Alternatively you can use our contact form.