If you know or suspect that someone else has gained access to your account it's important that you report this to us as soon as you can. Please let us know using our contact form, answering all the accompanying questions in as much detail as possible so we can provide you the support you need.
Once we’ve received your request, we'll temporarily lock your account for your security whilst we investigate. The team may then request further information from you and will guide you through the process of unlocking your account.
We make sure every account is safe and your security is our number one priority. If you have any security concerns, use our in-app messaging service to chat with our ZingCare team.