To keep your account safe, at times we may ask you to confirm card transactions within the Zing app. If the listed transactions are genuine you’ll need to tap the “yes” button on the screen. This will unblock your card and allow your transactions to continue to be processed.
If the transactions weren't made by you and aren’t genuine, please continue by answering the questions within the app, we can then carry out the necessary checks. Your account will be protected by a temporary block until your account is safe. If you have any questions after answering the questions within the app, please contact us via In-app messaging.