We recently sent you an email explaining that Zing will be closing on 22 May 2025, due to changes in strategic business priorities. There are however no immediate changes to your Zing account.
App and account functionality
All account and app functionality will continue to work as normal until 2 April 2025, so you can still transfer, spend or withdraw the money in your account.
After 2 April, any inbound payments or top-ups to your accounts will be automatically rejected and returned to the sender. If you have enabled auto top-ups, we will turn this off for you. You should make alternative arrangements to settle such payments.
If you have money in your account we recommend that you transfer it to an alternative account or use the remaining balance with payments. You will not be charged for converting other currencies held in your Zing wallets back to GBP.
We will inform you by email if there are any further changes to Zing’s products and services moving forward.
Account closure
Your account will then be closed on 22 May 2025. After this date, you will no longer be able to access the Zing app. We will send you a formal notice of termination at the relevant time.
You can close your account yourself anytime before 22 May 2025, you can learn more about how to close your account in the following article; Can I close my account now?
In the meantime, keep checking back at this list of FAQs as we will be updating them regularly.