If you can’t access your Zing account or take action because your account or transaction(s) are under review, please know we’re working as fast as possible to complete these checks. We appreciate your patience and support with any enquiries we may have.
As a regulated E-Money Institution we have a number of regulatory and legal obligations to adhere to, and these continue even when we are going through the process of winding down.
If you’ve received an email asking for additional information, please provide answers to those questions by replying to the email. Once the review has been completed we will let you know the outcome by email.