Please do not leave any money in your Zing account after 22 May 2025 at 12.00pm (midday) BST.
If there are any funds in your account after this date, we’ll convert any foreign currency into GBP at Zing’s latest exchange rate at the time of conversion (which will be shortly after 22nd May). We’ll let you know how you can get that money back after account closure nearer the time. This process will be less convenient and take longer than moving or spending your balance now with the Zing app or Zing card yourself. Please empty and close your account before 22nd May.
Please be wary of anyone asking you to send money from your Zing account. Neither Zing nor HSBC will ask you to transfer money to specific accounts. If you’ve been asked to make a transfer or you’re not sure who you are paying, please contact us immediately.