Our team is still here to help you. They operate between the hours of 09:00-17:00 UK time Monday to Friday.
If you didn’t clear your balance before Zing closed on 22nd May 2025 you’ll need to contact us to arrange the return of your money. Please send an email to support@zing.me from the email address you had registered with Zing.
To help us find your details, please include the information below in your email:
- Your full name
- Your address and postcode (when you held the account with Zing)
- Your date of birth
We’ll let you know any further information needed and the next steps in our response.
Please note:
Emails from Zing are typically blocked by BTInternet, which means that if you’re using a BTInternet email address, you might not receive our responses. Please either contact us from a different email address or include a telephone number which we can use to call you.