Our team is still here to help you. They operate between the hours of 09:00-17:00 UK time Monday to Friday.
Zing closed on 22nd May 2025. If you’d like to file a complaint, please send an email to support@zing.me from the email address that is connected to your Zing account.
To help us find your details and deal with your complaint, please include the information below in your email:
- Your full name
- Your address and postcode (when you held the account with Zing)
- Your date of birth
- Details of your complaint (what happened, when it happened and how it happened)
We’ll let you know any further information needed and the next steps in our response.
Please note:
Emails from Zing are typically blocked by BTInternet, which means that if you’re using a BTInternet email address, you might not receive our responses. Please either contact us from a different email address or include a telephone number which we can use to call you.