Our team is still here to help you. They operate between the hours of 09:00-17:00 UK time Monday to Friday.
If you need to raise a dispute on a transaction you made with your Zing card prior to 22nd May 2025, please send an email to support@zing.me from the email address that was connected to your Zing account.
You can raise a dispute within 120 calendar days from the date of the transaction.
To help us find your details and help with your dispute, please include the information below in your email:
- Your full name
- Your address and postcode (when you held the account with Zing)
- Your date of birth
- A short summary of the transaction
- Date and time of the transaction
- Transaction amount
- Merchant’s name
- The reason for the dispute
- Evidence of any communication with the merchant
We’ll let you know any further information needed and the next steps in our response.
Please note:
Emails from Zing are typically blocked by BTInternet, which means that if you’re using a BTInternet email address, you might not receive our responses. Please either contact us from a different email address or include a telephone number which we can use to call you.