Our team is still here to help you. They operate between the hours of 09:00-17:00 UK time Monday to Friday.
What is an APP scam?
An APP scam is when a scammer tricks you into making a payment and either:
- You meant to transfer money to someone’s account, but were tricked into transferring it to a different person
- You transferred money to an account for what you thought was a genuine purpose, but which was fraudulent
Industry-wide rules apply to APP scams when the scammer has pretended to be someone else, or has tricked you about the reason for the payment.
For more information on APP scams check out this website, our Terms and Conditions, or contact our team at support@zing.me.
What do I do if I think I've been a victim of an APP scam?
If you think that you have been a victim of an APP scam, it is very important that you tell us as soon as possible as you might be able to claim your money back.
So we can help you as quickly as possible, please send an email to support@zing.me and include the following information:
- A description of what happened
- Details of the payment(s) including date, time, amount and the currency
- Details about the recipient including if you’ve sent money to them before
- Confirm if you know the recipient
- If possible, have you tried to contact the recipient for a refund?
- Have you contacted the police and Action Fraud?
- A copy of any communication(s) with the recipient, the police and/or Action Fraud
We’ll let you know any further information needed and the next steps in our response.
Where necessary, we may share relevant information you provide to us with other account providers and the police.
Please note:
Emails from Zing are typically blocked by BTInternet, which means that if you’re using a BTInternet email address, you might not receive our responses. Please either contact us from a different email address or include a telephone number which we can use to call you.