There are a few things you’ll need to know and documents you’ll need to gather before opening a Zing account.
Criteria
To be able to open a Zing account you need to:
- Be over the age of 18
- Have UK residency and be living in the UK
In some cases, you may need to provide evidence of your right to live and remain in the UK. We accept the following documents:
- Certificate of entitlement to the Right of Abode
- E-document issued by UK Visas and Immigration (this is known as your ‘Share Code’)
- UK Biometric Residence Permit
- A long-term Residence Permit Document on your valid passport
For more information on eligibility, check out our article about being eligible for a Zing account.
Personal information
You’ll need to give your:
- Full legal name
- Current UK address
- Email address
- Phone number (which can receive international SMS messages)
We may also need you to confirm the address using your current geolocation or with further proof of address documents as part of the account opening process.
Proving your identity
We’ll need one of the following documents:
- Passport
- National Identity Card from an European Economic Area Member State (EEA) or Switzerland
- UK Biometric Residence Permit Card
- UK Full or Provisional Driving License Card
We’ll ask you to record a video selfie and provide an image of your physical identification document (this needs to be an original document and taken at the time of onboarding. It can’t be a stored image from your photo library or a copy of your document).
Your data security is very important to us and we assure you that our systems and processes are encrypted to the highest of standards to ensure its safety and security. You can find more information in our Privacy Notice.
Additional questions
The final step of opening an account is answering a few questions about how you intend to use your Zing account.
Although it usually takes just 3-5 minutes to sign-up for a Zing account. It may take a little longer if additional information and documents are needed. If this is the case, the relevant team will get in touch and let you know what’s required so you can complete your account sign up as quickly as possible.