All payments go through processing to ensure we are meeting our regulatory and legal obligations, as well as keeping you and your money safe. When this processing happens your payment may show as pending. Once the processing has completed this will then show as complete.
Where our internal systems identify something that may pose you or Zing risk we may hold your payment and contact you to ask for additional information. This is to ensure we have all the information we need to send the payment and ensure it is really you making the payment. This will be done via email to your registered email address so please do keep an eye on your inbox. We ask you to reply with any information requested as soon as possible to enable us to review and release the payment as quickly as possible.
We know this can at times be frustrating but assure you we will act as quickly as possible, and do this to ensure you are protected at all times.