We’re here to help if you think you’ve been a victim of fraud or an Authorised Push Payment (APP) scam. If you’d like to query a transaction that has been made via your Zing card, you can find more information within our article on how to report a fraudulent card transaction.
So we can help you as quickly as possible, please gather the following information before contacting the ZingCare team:
- A description of what happened
- Details of the payment(s) including date, time, amount and the currency
- Details about the recipient including if you’ve sent money to them before
- Do you know the recipient?
- If possible, have you tried to contact the recipient for a refund?
- Have you contacted the police and Action Fraud?
- A copy of any communication(s) with the recipient, the police and Action Fraud
Once you have all of the information, the fastest way to contact the ZingCare team is through in-app messaging. If you no longer have access to your Zing app, you can also email us at support@zing.me.
Viewing this article on the same device you have the Zing app downloaded to? Tap here to launch in-app messaging within the Zing app.
What is an Authorised Push Payment scam?
An APP scam happens when a scammer tricks you into making a payment to an account outside your control and the payee isn’t the person you intended to pay, or where a scammer has deceived you about the purpose of the payment.
You can find further details about the APP Scam reimbursement rules within our article all about Authorised Push Payments.