How to close your account
If you’d still like to close your account, you can do this in the Zing app by following these steps:
- Open Zing and log in the usual way
- Tap the profile button in the top left hand corner of the screen
- Tap ‘Security and privacy’
- Scroll to the bottom and tap ‘Close my account’
- Follow the prompts on screen
If you don’t have access to the app send us an email to support@zing.me from the email address you used to register for your Zing account.
Before closing your account
If your account has a positive balance, you need to transfer this money to an external account before closing it. Check out our article for instructions on how to make a payment.
If your account has a negative balance, you’ll need to top-up your account before closing it, check out our article for instructions on how to add money to your account.
If you’re reading this article on the same device as your Zing app, tap the link below to close your account now.