We're truly sorry for your loss.
We know it can feel overwhelming to make financial arrangements on behalf of a loved one that’s passed away. We’re here to help you close their account.
To notify us of the death of a Zing account holder, please email us at support@zing.me and provide the following documentation (we recommend you have it all ready before sending us the email):
-
A copy of your ID (passport or driving licence)
-
Death certificate
-
Will
-
Grant of probate
You can upload a digital copy or image of these documents. Please make sure all documentation is clear and the information visible for a smoother process.
If there is any money in the account, we can only transfer it to the beneficiary or executor of the estate.
As a financial service provider we can't offer any legal advice. We recommend a professional advisor, such as a solicitor, to guide you through the process. If you need help applying for probate, check out the information available on the Government website.
If any of the documentation you’re providing is not in English, please make sure this is translated before you send it to us.