I tried to make a cash withdrawal and a transaction is pending on my account but I didn't receive my money. How do I get it back?

Don’t worry, it may take up to 8 days for your payment to be canceled by the merchant. 

If the transaction is still pending after 8 days and/or the balance has not returned to your account, get in touch via our in-app messaging service. Please include the following transaction information:

• A short summary of what happened
• Date and time
• Amount
• Name of merchant/ATM
• Location of ATM

Please note that ATM queries can take up to 40 days to resolve.