The first thing to do is double-check you haven’t signed up to any free trials that have now expired. Contact the merchant if you are unsure and cancel the subscription with them if you have one. We advise you to check the terms and conditions of the services you signed up to before asking for a refund.
If this is a service that you have not signed up for or you do not know the merchant, please cancel/freeze your card as soon as possible while you investigate. You can contact the merchant for a refund.
If you need more help, please get in touch via our in-app messaging service.
You'll be asked for the following information:
- A short summary of the translation and how it might have occurred
- Date and time
- Amount
- Name of merchant